Our local buses are all DDA2015 compliant, meaning that they are designed or adapted in accordance with new legislation- and wherever possible, best practice guidance too- to make buses as easy as possible, for use for all our passengers.
Our buses all benefit from at least four priority seats, which are all near the entrance of the bus, all face forward and are not of the retracting type. Each bus has a dedicated wheelchair space and a space for a guide dog.
All buses are fitted with clear and easy to read LED destination displays, all step edges and handrails are in a high contrasting colour.
But a well designed bus would be nothing without a well trained driver; we have started a rolling process of passenger care training for our drivers to make sure they understand the needs of our passengers.
We do recognise that everyone's needs will be slightly different and to help us make sure our service is as accessible as possible, we would like to ask any passengers with special needs to let us know how we could improve our service or make it easier for you.
Easy access website
Our website is designed with the latest best practice guidance in mind. Our pages are all designed to the latest standard to be as compatible with acess technology on your PC, as possible. Text is designed to automatically increase in size on small, touchscreen devices to make it easier to navigate, and all pictures have a text desription to help visually impaired visitors who use audio web technology.
Wheelchairs and mobility scooters
We welcome wheelchairs on all our local buses, including electric wheelchairs. Additionally, we are able to accommodate some type 2 mobility scooters, but not type 3 scooters.
We have subscribed to the CPT (Confederation of Passenger Transport) permit scheme for mobility scooters. In order to be able to accept your type 2 scooter onboard, we need to inspect the scooter to be sure that it fits the following criteria:
- be no more than 600mm wide and 1000mm long
- have a turning radius of no more than 1200mm
- when you're on it, not exceed the safe working load of the ramp used to board the bus (normally 300kg)
If your scooter is the right size, then we will need you to demonstrate that you can safely board and leave the bus and that your scooter is in good working condition. Once we have done that, we will issue you a permit. As a member of the CPT permit scheme, you will be able to use your scooter on any bus operated by any company on the CPT permit list.
Wheelchair spaces and priority seating- who has priority?
The priority seating (including wheelchair bay and guide dog space) is protected in law and under the terms and conditions of carriage by this company. Other passengers may use these spaces, unless required for use by a disabled or mobility impaired passenger.
If passengers are using the priority seating or space and it is required by a priority passenger, then they are requested to move to alternative seats within the bus- and if the wheelchair bay is in use by a buggy, then the buggy will need to be folded. If, however, there is no other space for these passengers to safely move into then we cannot ask them to leave the bus in favour of the priority passenger, and that passenger will be required to wait for the next bus.