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We will always aim to beat the average single adult fare for the area of operation by a minimum of 10%. All special tickets that we may offer, including day, week and multi rider tickets will easily available, with no hidden costs or restrictions.
We will always aim to reply to any letters and emails within 24 hours. If we cannot reply in full for any reason, we will acknowledge your communication and tell you when we will be able to fully answer your question, comment, complaint or query.
Replying to correspondence
Except for circumstances clearly outside of our control (such as extreme weather) we guarantee that the last bus of the day will always run. If we cannot run it for whatever reason, we will send you a taxi or pay your bill, provided you contact us beforehand.
The last bus of the day
We have regularly renewed and updated our fleet for the past several years and plan to continue doing so, in order that we bring you the most comfortable, most environmentally friendly and most reliable service.
There will always be a duty manager available to speak to whilst our buses are on the road, including early morning, evenings and weekends.
We know where our buses are at all times and so should you. We have equipped all our vehicles with GPS tracking, which passengers can use entirely free of charge* to see where your bus is in real time. This works on any smartphone, tablet, PC or Ipad and you do not need to download any apps nor register. (* there is no charge for using the tracking service but your data provider may charge for data use, although such data is likely to be tiny)
Real time tracking
Anyone who is in full time education, regardless of age, can purchase child fares on presentation of evidence of education. This includes sixth formers, college, university and apprenticeships. It is also valid for mature students.
We are a locally managed company and we know our operating area well. Unlike the legacy bus operators, we actively listen to passengers feedback and suggestions; we cannot guarantee to always agree to requests to modify the service, but we will always listen and give it sincere consideration. Please do let us know any suggestions you may have.
Listening to passengers
We know that reliability is the biggest challenge to keeping passengers happy. We will publish our reliability statistics every quarter. These statistics will be transparent and clear. Where the reliability has fallen, we will explain what has happened and more importantly, what we are doing to correct it.
Where we encounter disruption, such as road closures, traffic and extreme weather, wherever possible we will keep our passengers informed via social media, notifications on our website and ensure our drivers are fully briefed. Where we have advanced warning of disruptions, these will be communicated to passengers in good time.
Keeping you updated