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Frequently Asked Questions
Onboard our buses
- Can I use my English National Concessionary pass on your buses?
Yes, these can be used from 0930 weekdays and all day weekends and bank holidays.
- Can I use my Scottish or Welsh concessionary pass on your buses?
Unfortunately, these passes are not valid on services operated in England.
- What happens if I have lost my pass? Can I still travel?
If you have lost your pass, you will need to contact the transport department of your local borough, county or unitary authority council. Unfortunately, if you do not have your pass you will need to purchase a ticket; however, for regular passengers, please contact us and if we can verify your pass entitlement we may be able to offer you free travel as a gesture of goodwill, until your new pass arrives.
- Can I bring my bicycle onboard?
Unfortunately, normal cycles cannot be carried on our buses for safety reasons. Collapsable and childrens's bicycles can be carried at the discretion of the driver. Please check with the company before you travel for further advice.
- Can I bring my dog onboard?
Yes, dogs are welcome on our local buses, although we ask that they do not sit on the seats and remain on a lead at all times. To comply with legislation, any dog that is classified under the Dangerous Dogs Act must be muzzled.
- Can I smoke on the bus?
Smoking, including vapes, is not permitted on our vehicles.
- Can I eat and drink on the bus?
You can eat on our buses, but we ask you to please be considerate to other passengers and do not make a mess. We ask you not to consume hot food or drink for reasons of safety and cleanliness. The driver has discretion to refuse boarding to passengers if s/he believes it will prove objectionable to other passengers.
- Can I listen to my radio with headphones or use my smartphone?
Yes, but please be considerate to other passengers.
- Do your buses have WiFi?
As most smartphones are now 4G we will not be fitting WiFi on our local buses, although we may introduce it on our longer journeys. Please let us know if you would find this useful.
- Do your buses have USB charging sockets?
We have operated vehicles that have USB charging sockets and found they were rarely used, as people seldom carry their charging cable with them. We may introduce it on our longer journeys. Please let us know if you would find this useful.
About our buses
- What are the yellow triangles that are fitted to your bus wheels?
These are checkpoint markers and are designed to make it easy to see if a wheel nut has come loose. Sometimes red checkpointers are fitted, which indicate to the driver and fleet engineers that a wheel has recently been refitted and requires a re-torque.
- Someone came to tighten up the wheel nuts on my bus. Why is that?
This is a perfectly normal and proper part of our maintenance procedure. After a wheel has been re-fitted, the wheel nuts must be re-torqued after a specified distance. Whilst we would prefer to do this at our depot, sometimes we have to do this mid route to comply with the manufacturer's re-torque procedures.
- Which make of bus is best?
We operate Optare and Alexander Dennis (ADL) vehicles and each has its good points. When deciding which make and model to operate, we have to balance how passenger friendly it is, how driver friendly it is, how easy it is to maintain and its operating costs. Different people within each company will usually have their own preference.
About our routes
- I think a route near my house would be a good idea. Can you operate it?
We are always happy to look at new routes and welcome any suggestions. However, operating buses can be an expensive business and we need to be confident that there will be enough passengers at the start or in the future to justify it. There are plenty of potential routes that we are already aware of, however these take time to implement. Please send us your suggestions.
- Why are buses in Great Britain so expensive? Are bus companies just being greedy?
Firstly, yes, bus services are quite expensive and likely to continue to increase in price. However, we firmly lay the blame for this with politicians who have caused this scenario with particularly bad policies. In the interests of neutrality, we would like to point out that this was started under labour and continued under Conservatives- albeit slightly worse. We plan to publish an open plan of how this can be reversed without any detriment to government/ council coffers, without Britain losing any more routes and that will allow fares to fall once more.